Frequently Asked Questions
If Your Question Is Not Listed and What This Page Covers.
If Your Question Is Not Listed
You can reach the support team directly from the lobby. Look for the chat icon on any page and type your question there. Most replies come back in under two minutes during business hours. Alternatively, the help centre inside your account menu holds guides for every feature. Search by keyword — for example, "bonus" or "reset password" — and the results appear instantly.
What This Page Covers
This page gathers the most common questions players ask about using the platform. It covers deposits, withdrawals, account steps, device compatibility, and how the system handles interrupted rounds. Each answer is kept short and straight to the point. If you need details beyond what is here, the live chat button in the bottom corner connects you to support within a minute.
The same ground for Arcade Games, Slot, Fishing Games, offers is covered on their own pages, alongside the news.
While you are here
Which payment channels are supported?
The platform accepts Touch 'n Go, GrabPay, Boost, online banking via FPX, DuitNow transfers, and standard bank transfers. All channels appear in the cashier menu once you log in.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about FPX and DuitNow.
Does the account need to be verified, and when?
Verification is a one-time step. Once you submit the requested documents and they are approved, nothing is asked again afterwards — not for later withdrawals or new payment methods.
Can I set a deposit limit?
Daily, weekly and monthly limits can be set from the account dashboard at any time. A tighter limit applies immediately, and it covers FPX and DuitNow alike.
How fast is a withdrawal?
Between five and fifteen minutes on FPX and DuitNow, and inside one working day on a bank transfer.
What is the minimum deposit?
The minimum deposit is RM10. That amount applies to every payment method listed in the cashier, so you can top up with any channel and still start play at the same low floor.